Frequently Asked Questions
Everything you need to know about your next derschutze drop.
When will my order ship?
Orders are typically processed within 2-4 business days. During high-demand drop events, processing may take up to 7-10 business days. You will receive a tracking link via email once your package is dispatched.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in original condition with all tags attached. Please note that limited edition drop items may be subject to exchange-only policies depending on stock availability.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please be aware that international orders may be subject to local customs duties and taxes.
How should I care for my embroidered garments?
To preserve the quality of our intricate embroidery, we recommend washing items inside out on a cold, gentle cycle and hanging them to air dry. Avoid using bleach or high-heat tumble dryers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Our garments generally follow a modern, slightly oversized fit. If you are between sizes, we recommend sizing down for a more tailored look.